Proudly Veteran-Owned. All bags are Deployment-Grade and come with a Five-Year Warranty

Shipping & Returns

RETURN POLICY

We want our customers to be happy, so we will do our best to ensure that you are pleased with your order. If you receive your order and are dissatisfied with the merchandise because it is defective or damaged, you may return the item(s) within 30 business days of receipt. We will issue a refund at the time of return, after inspection, and only with a valid proof of purchase. A valid proof of purchase is an original sales invoice or packing slip.

To initiate the return process, please download and fill out a Return Authorization Form and email us at support@thinairgear.com with your Order ID, along with the reason for return within your email. We’ll reply with a Return Authorization Number and a return label. We will proceed with a reimbursement payment once the item is received. 

For all other returns, the customer must pay the return shipping cost of $29.99 per bag.

TERMS & CONDITIONS

  • All returns must be shipped with a Return Authorization Number noted

  • All returns must be shipped with a valid proof of purchase (original sales invoice or packing slip)

  • All products must be returned within the original or unopened condition (all contents with original packaging, stuff sacks, storage sacks, hangtags, etc.)

  • Shipping and handling charges are non-refundable with the exception of defective merchandise

  • Postage will not be refunded on returns due to personal dislikes

  • Return turnaround time can take up to 2 weeks

  • Refunds will be issued upon receipt and review of your return

  • All returns must be sent back to Thin Air Gear via UPS (please keep your tracking number for your records)

  • A 20% restocking fee may be applied to return orders

  • Sale price and limited edition purchases are final, and do not qualify for a refund or return

SHIPPING TERMS

At Thin Air Gear, our goal is to deliver your purchase in the quickest and most efficient way possible. All orders are processed and shipped within five business days. Shipping charges for your order will be calculated and displayed at Checkout.

All shipments are sent via UPS with the exception of APO, Alaska and Hawaii deliveries which will be shipped via USPS. 

SHIPPING LIMITATIONS

At this time, we do not accept deliveries to PO Boxes and do not ship internationally (US shipments only).

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website. All purchases from this Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

SHIPPING METHODS

UPS Ground
4-7 business days (Mon – Fri)

UPS Next Day Air
Orders will be delivered within 3 business days

UPS 2nd Day Air
Orders will be delivered within 4 business days

UPS 3 Day
Orders will be delivered within 5 business days

USPS Standard Delivery (APO,AK,HI Only)
4-15 business days (Mon – Fri)

Please Contact Us if you have any questions.