Proudly Veteran-Owned. All bags are Deployment-Grade and come with a Limited Lifetime Warranty

Shipping & Returns

RETURN POLICY

We want our customers to be happy, and we will do our best to ensure you are pleased with your order.

Defective or damaged items. If you receive an item that is defective or damaged, you may return it within 30 days of receipt for a refund. We will issue the refund after we receive and inspect the item, provided you include a valid proof of purchase (an original sales invoice or packing slip). 

After 30 days, items with a defect in material or workmanship remain covered under our Limited Warranty, under which the product will be repaired or replaced at our discretion. Please refer to the warranty for full terms.

All other returns. If you wish to return an item for any other reason, it must be unused and in original, unopened condition (all contents with original packaging, stuff sacks, storage sacks, hangtags, etc.), within 30 days of receipt and with a valid proof of purchase. For these returns, the customer is responsible for return shipping of $29.99 per bag, and a 20% restocking fee may apply. Original shipping and handling charges are non-refundable.

Government and contract orders. Products purchased through a government contract, GSA schedule, prime contractor, or other procurement channel are not eligible for return under this policy. Returns, repairs, and replacements for those orders are governed by the applicable contract and must be directed through the channel by which the product was acquired.

Final sale. Sale-price and limited-edition purchases are final and do not qualify for a buyer's-remorse return. This does not affect your rights regarding defective or damaged merchandise, which remain covered as described above.

To initiate a return, download and complete a Return Authorization Form and email us at support@thinairgear.com with your Order ID and the reason for return. We will reply with a Return Authorization Number and return instructions.

TERMS & CONDITIONS

  • All returns must include a Return Authorization Number and a valid proof of purchase (original sales invoice or packing slip).
  • All returns must be shipped via UPS; please keep your tracking number for your records.
  • Return turnaround can take up to two weeks; refunds are issued after receipt and inspection of your return.
  • Shipping and handling charges are non-refundable except on defective or damaged merchandise.
  • Government and contract orders, and final-sale items, are excluded as described above.

SHIPPING TERMS

At Thin Air Gear, our goal is to deliver your purchase as quickly and efficiently as possible. All orders are processed and shipped within five business days. Shipping charges are calculated and displayed at checkout. All shipments are sent via UPS, except APO, Alaska, and Hawaii deliveries, which ship via USPS.

SHIPPING LIMITATIONS

At this time we do not accept deliveries to PO Boxes and do not ship internationally (US shipments only).

Orders will be shipped to the address designated by the purchaser if address complies with the shipping restrictions on this Website. All purchases are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

SHIPPING METHODS

  • UPS Ground — 4–7 business days (Mon–Fri)
  • UPS Next Day Air — delivered within 3 business days
  • UPS 2nd Day Air — delivered within 4 business days
  • UPS 3 Day Select — delivered within 5 business days
  • USPS Standard Delivery (APO, AK, HI only) — 4–15 business days (Mon–Fri)

Please Contact Us if you have any questions.